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One star for turning up.Sherlock on 19 February 2019 detected leaks to my spa jets which was causing my water loss. The fix worked initially. Within 40 days though I noticed a loss of water again. By another 14 days it was leaking the same as before they came in February from the same jets. Same problem. I called them back, they came, and said they only warranty their work for 30. days. They wanted another detection and rectification fee. So they do a bodgy job enough to pass the warranty period then breaks down and they come back and charge again. What a great business for them but bad for customers. Avoid this firm, use another company. Footnote - after posting this review they came back and put a temporary fix on the leak at no charge. Said they will come back in a month to re-do the initial job again at no charge. I wait to see.
After about an hour, Frank could find nothing leaking (at all the usual spots), I started to second guess myself that there wasn't a leak and just evaporation was causing the frequent filling? Frank then checked the main drain and that was fine he persevered and rechecked tile work on the entry steps and behold a leak was found, which he promptly fixed. Now I haven't had to put any water in the pool now, for 2 weeks! Thanks, Good Job!
I had been 2 months trying to figure out if I had a leak issue with my pool, and/or my solar panels or had just been losing water through evaporation. Sherlock arrived on time and quickly but thoroughly got to the problem and leak. Kevin Smith donned his scuba gear, jumped in and found the problem as only a true professional could. I highly endorse Sherlock and Kevin, and would not hesitate to use them again. I will echo this sentiment to everyone I know and greatly appreciate their honesty, professionalism and expertise.
Retired USAF/NASA Meteorologist
My pool was installed in 1968. I have had two separate issues, the first minor (the plumbing was clogged with leaves) and second more severe. With the 2nd issue they discovered any place that could leak was. All the grout around the tile, skimmer, inlets and main drain had to be ground out and replaced. Sherlock did an excellent job and brought my 1968 pool back to life. Thank you for my "new" pool.
Fantastic job on my pool at a good price. They found a crack in my skimmer and a couple of tiny leaks around my return jets. I highly recommend this company.
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