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Overall they did a great job with the hot tub and pool leak repair. No complaints there, but they did use an exterior electrical plug and tripped the breaker and didn’t tell me resulting in some things turned off that needed to have power like a mini fridge. That’s why I gave them a 4 instead of a 5.
Reply to Owner response - The plug you used was no longer working, it would seem you would have noticed your equipment quit working and had to change plugs to continue. No one else was there or had used the plug and it had never happened before or since.
Concerns with the amount of water I was adding to the pool in recent months. And since I was getting ready to remodel the pool Lanai dock area oh, it seems like a good time to have a leak check done. Sherlock came out on time as expected, the technician was very experienced and knowledgeable. He covered everything he was going to do and how any billing would work before he started. As it turns out, I had three very small leaks mostly around the edges of tiles or inlets, that he felt the resurfacing would take care of. he did discover a bad valve on one of the pipes to the hot tub, and recommended that we replace that. a very pleasant interaction with the industry professional, I would recommend Sherlock leak detection highly.
Sherlock's technician, Kevin was on time. We discussed the pool situation a few minutes and he asked several questions. He was very thorough and kept searching until he found the leak. Even though he found the leak he kept searching all other possibilities. He repaired the leak and diagnosed where the bubbles were coming from coming out of the return line. I was very happy and impressed.
Took his time and found the leak that another person said that they couldn't find. Check the pool every day and just evaporation is the only thing I see. Very professional and respectful in answering my questions. Would recommend to anyone that needs any leak repairs.
I had the best experience ever with this company. Frankie was friendly, knowledgeable and very respectful of me and my home. He showed up on time and there was no mess. I really think he deserves a raise. I will call your company from now on with any pool problems I may have
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